The reception desk at is the welcoming, open front door for our families and visitors arriving at our Houses, their home-away-from-home. As the first point of contact for everyone arriving or telephoning in, the role of the receptionist is an important and crucial one. A friendly face and a smile works wonders for whanau who often arrived tired and stressed after checking their child into hospital. Our family coordinators and duty manager are sometimes busy with families or called away to deal with situations so it is essential we have someone present to provide a warm and welcoming environment, to assist them to support our families. Duties include: Be an ambassador for RMHC New Zealand and ensure all families and visitors have a positive experience during their time at Domain House, be first point of contact, welcoming all families and visitors to the House with a smile and friendly greeting, ensuring everyone signs in, connect with all families when they enter and exit the House in a positive manner, direct families or visitors to the waiting area should they need to see a staff member, answer the phone, transfer calls, or take messages to pass on, allocate tickets to local attractions (e.g. Zoo, Museum etc) and book out DVDs, games and keys, manage visitor car park spaces ,assist staff members to support our families with their needs e.g. sourcing linen, equipment or toiletries and delivering to their rooms, keeping the reception area tidy.